Licensed and auditedLicensed by Anjouan Offshore Finance Authority (ALSI-608204), audited by GLI, SIQ, and BMM Testlabs
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Reach a Human Three Different Ways
Three buttons wait on this page for the moment a question cannot wait and you want a person.
Open the Live Chat
The chat window suits urgent account questions and bonus queries; a real agent replies in about one minute, and nobody there ever asks for your password.
Instant Casino treats a complaint as a track with named stops, not a lost message.
Explain What Went Wrong
Send the details to [email protected] or open live chat and say plainly what went wrong. Support logs the case and tells you what happens next.
Hold Your Case Number
Ask for the complaint reference before you leave the chat. Keep it, because every later step quotes that number and nothing gets reopened by memory.
Instant Casino Reviews the Thread
Reply to that reference and ask for a review by the complaints team. A senior handler reads the whole thread and replies to the same address within 24 hours.
Quote the Licence Number
Take the case to the Anjouan Offshore Finance Authority and quote license ALSI-608204. Keep the reference handy, since the regulator asks for your earlier attempts first.
Straight Answers First
Instant Casino Answers Before You Ask
Five things players ask most, each settled in a couple of lines.
accountHow long does verification take once I send documents?+
Send your identity, address and payment method documents and the checks usually wrap up in 57 hours. Posting them earlier in the day helps, and a quick photo of each corner keeps a re-upload out of the way.
accountHow long before my closed account is shut properly?+
Ask the team to close it and access stops once the request is confirmed. Any balance still sitting there is paid to you first, so clear pending withdrawals before you send the request in.
accountDo I need to take a complaint further than support?+
If the reply you get leaves the matter open, ask for it to be escalated to a supervisor in the same thread. A complaint logged with [email protected] gets a written outcome, and from there the Anjouan Offshore Finance Authority takes it further.
accountWhere do I check the licence and company behind the site?+
Instant Casino LLC runs the site under licence ALSI-608204, issued by the Anjouan Offshore Finance Authority, and the company is registered there as number 668849. Those two references are what you quote if a dispute ever reaches the regulator.
accountWhen can I get help in my own language?+
English is the main language on the lines, with German, Finnish and Norwegian also covered by the team. Speak any of those four and you reach someone who handles the query without a translator in between.
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