Before you press play

Instant Casino: how do you keep track of time and money?

Play only from 18+, and the deposit limits, loss limits, session reminders, time-out periods and self-exclusion are already in every account.

Set your limit now

Licensed and auditedLicensed by Anjouan Offshore Finance Authority (ALSI-608204), audited by GLI, SIQ, and BMM Testlabs

Checking the basics

What you need before you play

You will know the age rule, who licenses us, and where to ring for a real conversation.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-608204

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion help[email protected]

Backing your own judgement

Limit and control tools in your account

You will know which tool fits your week, and which one closes the door completely.

Cap what goes in

This caps how much you can put in over a period you choose. Switch it on before a night you have already budgeted for, not after the money has gone.

Mark your stopping point

This sets the most you are willing to lose across your play. Choose it when you want one clear line between entertainment spending and money you need elsewhere.

An honest nudge on time

A short message appears while you are playing to mark how long you have been at it. Turn it on if sessions tend to stretch past what you planned.

Space to think it over

This gives you a break from the account without ending it. Use it when you need distance for a while and want the door simply to stay shut until you decide otherwise.

Closed, not just paused

This closes your play at Instant Casino for a set stretch, so the decision is made once instead of every evening. It suits anyone who keeps returning against their own better judgement.

Once you have decided

Choosing a limit in your account

Instant Casino keeps the tools inside the account, where you decide them quietly and privately.

Start in your profile

Open your profile from the menu in the top corner of the lobby. Check that you are signed in with your registered email address before you change anything.

Not the payment page

Inside your profile, look for the responsible gambling area rather than the payment pages. Everything to do with limits, pauses and exclusion is grouped there.

Match it to your habit

Decide whether you want to cap deposits, cap losses or have time reminders appear. Pick the one that matches what usually goes wrong for you, then set the amount.

Save, then check the figure

Save the setting and read the summary line before you close the page. If the figure looks smaller than you intended, change it now rather than later.

Is gambling still entertainment for you?

Catching these signs early gives you room to act while the decision is still easy. A deposit limit or a pause is a first step, not a verdict on you. Gambling is entertainment with a cost, never a way to earn money.

If a few of these sound familiar, that alone is reason enough to slow down.

You play longer than you planned to
Chasing a loss feels automatic
You think about the next session often
You keep play from people close to you
Deposits cost more than you intended
You feel flat when you are not playing
You borrow or juggle money to play

Three places to turn

Reach out to a service that listens without judgement

Use this block when you would rather talk to a person than change a setting.

Gambling Helpline Aotearoa

A free, confidential line that answers at any hour, for players and for relatives who are worried. Trained staff listen, talk through options and can point to local support; free texting is available too. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support through clinics around the country, for people who gamble and for family members. Reach the freephone line or send a text during weekday working hours. pgf.nz

Safer Gambling Aotearoa

An information service from Health New Zealand for players and their whanau: clear signs of harm, practical tips and a finder for support near you, all in one place and without cost. safergambling.org.nz

Choose the break that matches what you need

Days away, not forever. A time-out is a short break of hours or days that you switch on inside your casino account. Play and deposits close for the period you pick, and the account reopens on its own when it ends.

Can you undo it early? Self-exclusion closes access for a long stretch, and it cannot be undone early, even if you change your mind. You set it in your casino account and the closure stays until the term runs out.

Your account, not a register. New Zealand has no national self-exclusion register, so your casino account is the place to exclude yourself. Set it there, and let the Gambling Helpline Aotearoa talk through the next steps with you.

Safeguards and help

Clear answers before you change a setting

Most people worry that asking for a limit will lock them out for good.

Where do I go to change a limit I set earlier?+

You will find these controls in the same section of your account where you first set them, not in the cashier. Return there whenever your budget shifts and pick a figure that matches it.

Can the Gambling Helpline Aotearoa advise family members too?+

Yes. The same freephone line that helps players also takes calls from family members and friends, and it stays open around the clock every day of the week. Ring when you want someone to talk through what you are seeing at home.

Who do I email to end my account permanently?+

Send a note to the support email listed on this page and say plainly that you want the account shut for good. The team can also talk you through a shorter break if ending it feels too final right now.

Do the limit tools work on my phone's browser?+

Yes. The mobile version of the site carries the same responsible gambling section, with the same controls in the same place. Nothing about a smaller screen stops you from capping deposits, losses or session time.

Why do you ask for ID before I can play?+

New Zealand players must be at least 18 to hold an account here, and we have to confirm that before anyone can bet. The identity check is a legal step, not a judgement about you.

Can I ask for my self-exclusion to end early?+

No. Once you choose a self-exclusion, it runs for the full period you picked and cannot be lifted partway through. That firmness is the point: it removes the argument with yourself on a bad evening.